Technical Support Specialist

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Responsible for answering phone calls and e-mails coming into the Cardinal Scale technical
support department

2.Assist dealers and end-user customers in trouble-shooting complex mechanical and
electrical products

3.Assist dealers and end-user customers in the field to modify and repair products

4.Help provide technical support for loading and operating software, including system flash upgrades

5.Issue Return Authorizations for discrepant or defective equipment

6.Must display customer centric skills, knowledge and experience in serving the needs of customers

7.Update job knowledge by studying blueprints, reading manuals, parts diagrams, and participating in educational opportunities

8.Provide technical explanations and features to customers about replacement parts and product usage

9.Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Competencies
1. Customer Focused

2. Time Management

3. Technical Capacity

4. Communication Proficiency

5. Organizational Skills

6. Detail Oriented

Supervisory Responsibility
This position has no supervisory responsibilities.

Work Environment
This job operates in a professional office environment. This
role routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.

Physical Demands
The physical demands described here are representative of
those that must be met by an employee to successfully perform the essential
functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to
finger, handle or feel; and reach with hands and arms. Must display a clear and
understandable phone voice.

Position Type/Expected Hours of Work
Full Time Position / Employee must be available during the hours
of 8:00 a.m. to 5:00 p.m., and must work 40 hours each week.Occasional evening and weekend work may be
required.

Travel
No travel is expected for this position.

Required Education and Experience

1.Associate’s degree in Business, Technology, Communication or Electronics or equivalent experience in related field.

2.Three years of experience in customer or technical support via, phone, email, and fax.

Preferred Education and Experience
Bachelor’s degree is preferred,
with three years of working experience.

Relevant certifications.

Additional Eligibility Qualifications
None required for this position.

Work Authorization/Security Clearance
Must be eligible to work in the United States

EEO Statement

Cardinal
Scale Manufacturing Company provides equal employment opportunities (EEO) to
all employees and applicants for employment without regard to race, color,
religion, sex, national origin, age, disability or genetics.

Other Duties
Please note this job description is not designed to cover or
contain a comprehensive listing of activities, duties or responsibilities that
are required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice.

Benefits

This position offers an attractive benefits package including group Medical Insurance, Vision and Dental Insurance, Flex Spending Account, Life Insurance, and 401(k) Retirement Plan with a company match, paid holidays, and many other benefits.

Job Type: Full-time

Pay: $12.17 - $15.81 per hour